Legal Notice

Nondiscrimination & Language Assistance

Effective August 24, 2026

Nondiscrimination statement

St. Raphael Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex, including on the basis of sex characteristics, sexual orientation, gender identity, or pregnancy or related conditions. We do not exclude people or treat them less favourably because of these characteristics.

Services we provide free of charge

To people with disabilities, to help them communicate effectively with us:

Qualified sign language interpreters
Written information in other formats, including large print, audio, accessible electronic formats and other formats

To people whose primary language is not English:

Qualified interpreters
Information written in other languages

These services are provided free of charge. If you need them, contact us at +1 (469) 329-3700 or infodallas@srh.health.

If you believe we have failed to provide these services or discriminated

You may file a grievance with:

Civil Rights Coordinator
St. Raphael Health – Dallas
8111 Meadow Road, Dallas, Texas 75231
+1 (469) 329-3700 · infodallas@srh.health

You can file a grievance in person, by mail, fax or email. If you need help filing one, the Civil Rights Coordinator is available to help you.

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal at ocrportal.hhs.gov, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW, Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019 · TDD 1-800-537-7697

Complaint forms are available at hhs.gov/ocr/complaints.

Language assistance

Interpreters are provided free of charge. The hospital uses InDemand Interpreting for its language line, and an interpreter can join in one of two ways: by video, on a tablet the hospital keeps on site, or by telephone. Ask for one at any point during your visit.

Sign language interpreting is available, and written information can be provided in large print, audio and other accessible formats.

Languages you can ask for by name

These are the languages listed on the hospital's interpreting card. They are not the limit of what is available.

If your language is not shown, tell us anyway. Contact us at +1 (469) 329-3700 or infodallas@srh.health and we will arrange an interpreter at no cost to you.

Notice in other languages

Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.

Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.

Chinese: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。